5 Star Recognitions
As we celebrate 50 years of Discover Monroe-West Monroe, we’re taking time to recognize the people who truly make our destination special. Introducing our 5 Star Recognitions - an opportunity to honor individuals who go above and beyond in the tourism and hospitality industry. From housekeepers and servers to front desk staff, attraction employees, and beyond, these are the people who create memorable experiences for our visitors every day.
Congratulations for our 2026 5 Star Recognitions Honorees!
Betty Rigal, West Monroe Sports and Events
For the way she welcomes every guest with genuine warmth and kindness, ensuring each person who walks through the doors has a blessed day.
CeCe McGhee, Delta Biscuit
For the care and attention she gives to every guest, making sure each visit feels special from the moment they walk through the door.
Colton Bernstein, ULM Rec Services
For his positive attitude, strong communication, and the reliability his team and guests can always count on.
Phyllis Foster, NELA Delta African American Heritage Museum
For the passion she brings to sharing history, creating meaningful and educational experiences for visitors of all ages.
Edgie Cowart, Southern Hospitality Services
For over 30 years of leadership and dedication to the hospitality industry, growing from night auditor to Regional Director of Operations while helping shape hotel standards and mentor teams.
Ebony Hargrove, Fairfield Inn West Monroe
For the way she supports both guests and coworkers with kindness, leadership, and a willingness to always go the extra mile.
Kelli Grabener, Holiday Inn Express
For her dedication to guest service and her readiness to step in, solve problems, and make things happen especially her tenacity for keeping her great ratings through a four-story full renovation.
Etheldra Sharp, Wingate by Wyndham
For her calm, steady leadership and the care she shows her team and guests, especially in moments when it matters most.
Fernando Swan, Hotel Monroe
For the personal care he shows every guest, making sure each arrival feels welcoming and every stay feels comfortable.
Shirley Stewart, The Monroe Regional Airport
For her years of service and the bright and joyful presence she brings to every visitor’s experience as they arrive in the Monroe airport.
Jennalee Shows, Landry Vineyards
For creating a welcoming, memorable experience for every guest and for the way she connects people to the vineyard and to each other.
Tyler Thrailkill, West Monroe Sports and Events
For the energy and enthusiasm he brings to every event, helping create a smooth and enjoyable experience for everyone involved.
Mya Smith, Parish and Sushi KoKo
For the pride she takes in her work and the way she consistently delivers a high level of service to every guest.
Lee Carter, Mohawk Restaurant
For his 30 years of service and the welcoming, familiar experience he creates for guests who return time and time again requesting his 5 star service.
Mark Henderson, Louisiana Purchase Gardens and Zoo
For his years of dedication and the lasting impact his work has made on the zoo and the visitors who experience it.
Hollie Boudreaux, Chennault Aviation & Military Museum
For her commitment to the museum, veterans, and those who serve our county plus the many ways she supports its growth, programs, and visitor experience.
Mr. Jim Kolinski, Black Bayou
For the way he connects with visitors, especially children, creating moments that leave a lasting impression and a deeper appreciation for nature.
Glen Howland, Christmas at the Biedenharn
For bringing joy, laughter, and the spirit of the season to families year after year as Santa Claus for over 17 years.
Brandi Majeska, Luna Chicks
For her incredible commitment to volunteerism, contributing the most individual volunteer hours during the NWBA tournament and helping ensure its success.
Ani Girey, Local Photographer
For capturing Monroe-West Monroe through a thoughtful lens, highlighting both its natural beauty and the people who bring it to life, while generously giving back through his support of Black Bayou.